BRANCH MANAGER - ONLINE BRANCH

The job holder is responsible for overseeing the overall running and operations of the Online Branch, market the Institutes’ products and services: provide relevant Institute service to the Members and clients and supervise staff and faculty of the Online branch.

KEY RESPONSIBILITIES

a) Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.
b) Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.
c) Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses and Membership products leveraging on digital platforms.
d) Communicate customer and Online learner needs to the relevant departments within the Institute.
e) Manage the Branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.
f) Prepare periodic reports on Online Branch progress such as Revenue growth and collections, students’ numbers; Marketing activities and membership.
g) Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the Branch level and Online learning initiatives.
h) Approve imprest for the branch operations.
i) Responsible for student welfare to ensure customer satisfaction and nurture their talent.
j) Chair the students’ welfare committee.
k) Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.
l) Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online education.

KEY PERFORMANCE INDICATORS

a) Revenue Generation
b) Exams performance
c) Level of Staff retention
d) Number of Student’s Complaints and Compliments
e) Quality of service
f) Regulatory compliance
g) Level of inquiries and conversions
h) Students’ progression and retention
i) Cost Management

COMPETENCIES

Technical

a) People Management skills
b) Knowledge on Enterprise Resource Planning
c) Knowledge on Research and Projects
d) Record Keeping
e) Report writing
f) Marketing skills
g) Public Relations
h) Basic Accounting skills
i) Human Resource Policies
j) Computer Literacy
k) Budgeting

KNOWLEDGE & EXPERIENCE REQUIRED

a) Bachelor of Business Administration Degree or any related field.
b) Member of KIM.
c) Six years cumulative experience, 5 years in which should be in a Managerial role.
d) ICT qualification will be an added advantage

Interested candidates are advised to use link below to apply:

https://forms.gle/Z4DvCvEq1bBpnR7C7 to reach us by 16th July, 2026.

NB: Late applications will not be considered. Only shortlisted candidates will be contacted.
KIM is an equal opportunity employer.