ICT Technician

MAIN RESPONSIBILITIES OF THE JOBS

a) Coordinate and prioritize advanced ICT support service and advice as required across the institute.

b) Support Microsoft Dynamics NAV application and configure SQL server.

c) Configure and test ICT equipment and networks, including hardware, peripherals, and software

and ensure efficient performance and appropriate default settings.

d) Monitor performance of and to diagnose and resolve most network infrastructure, software and hardware

faults, and perform a range of maintenance repairs and upgrades.

e) Work with the team in the delivery of projects and support as required including ICT security

and efficient use of resources including purchase of appropriate equipment.

f ) Advise on, co-ordinate, and monitor Health and Safety and audit checks including electrical

testing, warranties, licenses and risk assessments.

g) Support and develop the system recovery processes to minimize the risk and impact of a serious

disaster and threats to continuity (including co-ordination of appropriate backup regime and

virus protection.

h) Assist in strategic business and financial planning to ensure ICT service meets the Institute’s

strategic vision.

i) Undertake available training opportunities and demonstrate a commitment to continuous

development.

j) Perform maintenance of serves to minimize breakdowns and interruptions to users.

k) Reset,add,delete users in Google apps and Active Directory for efficiency of operations.

l) Monitor internet connectivity for the entire institute and report and liaise with providers to ensure

there is at least 90% uptime internet connectivity.

m) Create user manuals for new applications introduced to educate the user on how to use the

application.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:

Bachelor’s Degree in Computer science or Information Technology or Business Information technology.

Minimum level of personal and professional experience required to perform effectively in the role:

a) CISCO

b) Microsoft Servers

Minimum months or years of experience required to have to be appointed to the position :

Minimum of one(1) year of relevant work experience

KEY PERFORMANCE INDICATORS

a) Ability to support users (Record time spent in solving issues)

b) Ensuring that all branches have the required equipment to operate and have minimal down time.

c) Level of User Satisfaction

d) Helpdesk response time.

KNOWLEDGE AND EXPERIENCE & REQUIRED:

Bachelor’s Degree in Computer science or Information Technology or Business Information technology.

HOW TO APPLY

Interested and qualified candidates who meet the above qualifications should send their application letter

and curriculum vitae stating the position applied for as the subject by 24th Dec. 2019 to recruitment@kim.ac.ke.

Kindly note that only shortlisted applicants will be contacted for interviews.